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Customer Protection

Refund Policy

Please review the conditions under which a refund may or may not be available for a digital service purchased from OTT Bangladesh.

Websiteottbd.com
BusinessOTT Bangladesh
Effective Date03 January 2023

Refund Policy

OTT Bangladesh

Effective Date: 03 January 2023

Digital Nature of Our Services

All products sold by OTT Bangladesh are digital subscription access services. No physical goods are shipped.

Because digital access is delivered electronically and cannot be returned in the same way as a physical product, refund eligibility is strictly limited.

When Refund Is Not Applicable

A refund will not be provided in the following situations:

  • Login or access details have been successfully delivered.
  • The customer changes their mind after purchase.
  • The customer does not like the content available on the original platform.
  • The password, profile or access details are shared with others.
  • The account is accessed from excessive devices, locations or abnormal IP addresses.
  • The original platform introduces new rules or verification requirements, including household verification.
  • The original platform experiences temporary downtime, maintenance or technical interruption.
  • The customer's device, application, internet connection or software is incompatible.
  • The customer fails to follow the provided usage instructions.
  • The subscription has been fully or partially used.
  • Delivery is delayed because the customer provided an incorrect email address, phone number or WhatsApp number.
  • The customer initiates a chargeback or payment dispute after successful delivery.

Once the access details have been delivered and confirmed active, the service will be considered successfully fulfilled.

Eligible Refund Conditions

A refund may be considered only under the following conditions:

  • Payment was completed successfully, but the service was not delivered.
  • A technical failure occurred in our system before the service was activated.
  • A duplicate payment was made for the same order.

Refund requests must be submitted within 24 hours of purchase.

Requests submitted after the applicable period may not be accepted.

Refund Request Process

To request a refund, the customer must provide the following information:

  • Order ID
  • Payment transaction ID
  • Registered phone number or email address
  • A clear and complete explanation of the issue
  • Relevant screenshots or evidence when requested

Incomplete, inaccurate or unverifiable requests may not be processed.

Refund Processing Time

When a refund request is approved:

  • Processing may take approximately 3–7 business days, depending on the payment method.
  • The refund will be issued through the original payment method whenever reasonably possible.
  • Additional verification may be required before the refund is released.

Delays caused by banks, mobile financial service providers or payment gateways are outside our direct control.

Fraud and Abuse Policy

OTT Bangladesh maintains a strict anti-fraud and anti-abuse policy. The following actions are prohibited:

  • Abusing or repeatedly misusing the refund process.
  • Intentionally sharing an account and later requesting a refund.
  • Providing false, misleading or manipulated information.
  • Filing a false payment dispute or chargeback.
  • Attempting to receive both the service and a refund for the same order.

Confirmed fraud or abuse may result in permanent service suspension, customer blacklisting and reporting to the relevant payment provider or authority.

Final Decision Authority

All refund requests are reviewed internally based on order records, delivery logs, payment information and the circumstances of the request.

OTT Bangladesh reserves the right to refuse a refund when a policy violation, misuse, false claim or successful service delivery is confirmed. All refund decisions made after the review process are final.

Need help with a refund request?

Keep your Order ID and transaction information ready before contacting our support team.

Contact Support